Terms and Conditions

Available Regions

UK residents can place an order through phseakayaks.com for free delivery to a P&H Sea Kayaks dealer

To order a P&H Sea Kayak in another region, please contact your local dealer: www.phseakayaks.com/find-a-dealer.php.

Product Information

Product information and technical specifications presented on phseakayaks.com are accurate at the time of publishing.

Lead Times

Due to the nature of paddlesports, our lead times fluctuate throughout the year, and any quoted lead times should be considered as estimates given in good faith, not an essential term of contract.

The average lead time for our composite kayaks is 8 weeks, and for our polyethylene sea kayaks it is 6 weeks; an approximate lead time for your order will be given once it has been scheduled.

Placing an Order

Once you have added your order to the cart, navigate to the secure checkout page, enter your email and billing addresses, and then enter your payment card information.

Please be sure to double check the contact information entered for accuracy before clicking the ‘Submit Your Order’ button, as this will be used to deliver an Order Confirmation email, as well as to contact you regarding your order as required by either ourselves or your chosen dealer.

A non-refundable deposit equalling 25% of the total kayak cost (plus the full value of any merchandise, accessories, or spare parts also added to your cart) will be taken at the point of submitting your order. We will contact you for payment of the order balance once your kayak is due to be dispatched to your chosen dealer.

Transactions made via phseakayaks.com are processed securely by our Payment Gateway Partners using the most up to date security standards and technology, and at no point will your payment details be accessible by us.

Upon payment of the deposit, an Order Confirmation email will be sent to the address provided during the checkout process; please check this email carefully for accuracy and notify us of any discrepancies as soon as possible by calling 01928 716666 or sending an email to orders@phseakayaks.com.

Changing or Cancelling an Order

If you wish to change or cancel your order, you can do so by emailing orders@phseakayaks.com; please note that deposits are non-refundable. Once production has commenced changing your order will not be possible.

Order Collection

As soon as your order has arrived with your chosen P&H Sea Kayaks dealer and is ready for collection, your chosen dealer will notify you by email.

When collecting your kayak(s), it is important that you check thoroughly for any damage which may have occurred during transit, as neither P&H Sea Kayaks, nor our dealers are able to accept responsibility for any such damage notified after collection.

Returns

Kayaks ordered through the phseakayaks.com customiser are often customised from the standard specification. Any non-standard items cannot be returned, except for where a genuine warranty issue is presented; more information on our warranty and how to initiate a claim can be found on our Warranty Page. (Please note that we advertise various specifications and the standard specification may not be published on our website). P&H Sea Kayaks ordered through a dealer are subject to that dealer's returns policy.

Personal Information

Please note, we will only share your information with services used to process payments, and your selected P&H Sea Kayaks dealer so that they may contact you when your order is ready for collection. See our Privacy Policy for further information on how any data entered on phseakayaks.com is handled.